1. Who We Are

Cosmo London operates this Website.

2. Information We Collect

We collect two main types of information about you:

• Personal Information: This includes information that can be used to identify you, such as your name, email address, postal address, phone number, and any other information you choose to provide to us. We collect this information when you create an account, place an order, subscribe to our newsletter, or contact us.  
• Technical Information: This includes information about your device and browsing activity on the Website. This may include your IP address, browser type, operating system, referring URL, pages visited, and time spent on the Website. We collect this information automatically through cookies and similar technologies.

3. How We Use Your Information

We use your information for the following purposes:

• To process your orders and reservations.
• To provide customer service and support.
• To send you marketing and promotional communications (with your consent).
• To personalize your experience on the Website.
• To improve the Website and our services.
• To analyze how users interact with the Website.
• To comply with legal and regulatory requirements.

4. Cookies

We use cookies and similar technologies to collect information about your browsing activity on the Website. Cookies are small data files that are stored on your device. They allow us to remember your preferences and track your activity on the Website.

You can control cookies through your web browser settings. You can choose to block all cookies, delete existing cookies, or be notified before a cookie is set. However, please note that blocking cookies may affect your ability to use certain features of the Website.

5. Disclosure of Your Information

We may disclose your information to third-party service providers who help us operate the Website and provide our services. These service providers are contractually obligated to keep your information confidential and secure. We will not sell or rent your personal information to third parties without your consent. However, we may disclose your information if required by law or in the good faith belief that such action is necessary to comply with legal processes, protect the safety of others, or investigate fraud.  

6. Data Retention

We will retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.  

7. Your Rights

You have the following rights regarding your personal information:  

• Access: You have the right to request a copy of the information we hold about you.
• Rectification: You have the right to request that we correct any inaccurate information about you.  
• Erasure: You have the right to request that we erase your personal information.
• Restriction: You have the right to request that we restrict the processing of your personal information.  
• Objection: You have the right to object to the processing of your personal information.  

8. Security

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure.  

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page. Your continued use of the Website after we post changes to this Privacy Policy is deemed to be your acceptance of those changes.