Terms and Conditions - cosmolondon

Last Updated: October 1, 2026
Business Location: United Kingdom
Contact Email: customersupport@cosmolondon.co.uk

1. Introduction and Agreement

Welcome to Cosmo London (“we,” “our,” “us”). By accessing our website (cosmolondon.co.uk) and purchasing our products (including seasonal Halloween items such as masks, costumes, and accessories), you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or place an order.

2. Eligibility & Consumer Rights

UK Law Compliance: These terms are governed by and construed in accordance with the laws of England and Wales, and the United Kingdom Consumer Rights Act 2015.
Age Requirement: You must be at least 18 years old or have explicit parental/guardian consent to make a purchase on this website.

3. Orders, Pricing, and Acceptance

Contract Formation: When you place an order on our website, you are offering to purchase a product. An automated order confirmation email does not constitute formal acceptance of your order. A legally binding contract is only formed when we ship the goods and send you a dispatch confirmation email.
Pricing Accuracy: All prices displayed on cosmolondon.co.uk are in British Pounds (£ GBP) and are inclusive of applicable UK VAT (where required) unless stated otherwise. We reserve the right to correct any pricing errors prior to dispatch.

4. Fraud Prevention & Security

Card Verification: To protect our customers and business from fraudulent card-testing and unauthorized transactions, our checkout utilizes advanced security screenings, including Google reCAPTCHA v3/v2 and payment gateway verification checks.
Order Rejection/Cancellation: We reserve the right to refuse or cancel any order if fraudulent activity, unauthorized card usage, or security non-compliance is suspected. In such cases, any held funds will be fully released back to the original payment method.

5. Shipping and Delivery (UK)

Delivery Partners: We dispatch orders via Royal Mail and other reputable UK delivery couriers.
Dispatch Times: Standard handling and dispatch take place within 1–2 business days. Delivery estimates provided at checkout are estimates and subject to carrier performance. Risk of loss and title for items pass to you upon delivery to the specified carrier or address.

6. Returns, Refunds, and Cancellations

Right to Cancel (UK Consumer Contracts Regulations): You have the legal right to cancel your order within 14 days of receiving your goods without giving any reason.
Return Conditions: Items must be returned in their original, unused packaging (unopened and undamaged, particularly for seasonal items like masks and novelty products) to be eligible for a refund.
Refund Processing: Once we inspect your returned item, approved refunds will be processed automatically back to your original payment method (WooPayments/Stripe or PayPal) within 5–7 business days.

7. Limitation of Liability

To the maximum extent permitted by UK law, Cosmo London shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our website or products, beyond the total purchase price of the items ordered.

8. Governing Law

These terms and conditions are governed by the laws of the United Kingdom, and any disputes relating to these terms will be subject to the exclusive jurisdiction of the courts of the United Kingdom.